MacMuseBack to MacMuse ↗MacMuse Support
How can we help?
Get direct support or start with the quick answers below. Never include access tokens, passwords, or confidential files in an email.
Direct email support
Talk to a person.
For bugs, setup problems, model issues, and privacy questions, email MacMuse Support.
Email MacMuse Support →support@macmuse.aiInclude these details
- 01Your macOS version and Mac chip
- 02The selected MacMuse model
- 03What you expected and what happened
- 04The exact error message, if one appeared
Quick help
Start with the simple fix.
These answers cover the most common MacMuse setup and model questions.
01A local model will not download＋
Confirm the Mac is online, enough storage is available, and the Hugging Face model repository is reachable. Interrupted downloads can normally resume; incomplete model snapshots are not loaded.
02The model is downloaded but not responding＋
Switch to a smaller model first, close other memory-intensive apps, and begin a new chat. Llama 3.2 3B is the lightest curated starting point.
03Muse Glimmer will not connect＋
Open Settings and confirm a valid Hugging Face token is saved. Muse also needs an internet connection and inference-provider access for the selected route.
04An imported file has no useful text＋
MacMuse supports text, source files, and text-based PDFs. A scanned PDF may contain only images and will need OCR before MacMuse can retrieve its text.
05A conversation is missing context＋
Continue in the saved chat that contains the original discussion. MacMuse uses recent turns plus a bounded summary of older messages, so a brand-new chat starts without that context.
06Which Macs are supported?＋
MacMuse is designed for Apple-silicon Macs running macOS 14 or later. Local model speed and available context depend on the Mac’s memory and chip.
Privacy by design
Know where your words go.
The policy explains local processing, optional Muse cloud requests, website guide history, and your deletion controls.